At offstampvapesofficial.com, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility
You have 30 calendar days from the date you received your item to return it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Certain items are exempt from being returned:
- E-liquids and e-juices
- Opened or used products
- Clearance items
Return Process
- Contact our customer support team at contact@offstampvapesofficial.com to initiate a return. Please provide your order number and reason for the return.
- Obtain a Return Merchandise Authorization (RMA) number from our support team.
- Include the RMA number with your return package.
- Ship your return to the Off Stamp Vape Returns Department
Shipping Costs
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Inspection
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact@offstampvapesofficial.com
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our support team immediately at contact@offstampvapesofficial.com. We will provide instructions on how to return the item and arrange for a replacement or refund.
Contact Us
For any questions or concerns about your order, please contact us at contact@offstampvapesofficial.com