Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?


The shipping and delivery timeline for orders from offstampvapesofficial.com can vary based on several factors, including the state and distance from their fulfillment center. Here is a general breakdown of the process:

Order Processing Time: Typically takes 1-3 business days to prepare your order for shipping.
Shipping Time: Once shipped, it generally takes 5-7 days for the package to be handed over to the delivery carrier.
Delivery Time: After the carrier receives the package, delivery can take anywhere from 2-15 days, depending on various factors such as location and availability of a 21+ adult to sign for the package.

Creating an account on Off-Stamp Vape is a straightforward process. Follow these steps to get started:

  1. Visit the Website: Go to Off-Stamp Vape’s homepage.

  2. Navigate to Account Creation: Look for the “Sign Up” or “Create Account” link, usually located at the top right corner of the homepage.

  3. Fill in Your Information: You will be prompted to enter your personal details, such as:

    • First Name
    • Last Name
    • Email Address
    • Password

  4. Agree to Terms and Conditions: Check the box indicating that you agree to the site’s Terms & Conditions and Privacy Policy.

  5. Complete Registration: Click on the “Create Account” or “Sign Up” button to complete the registration process.

  6. Verify Your Email: You may receive a verification email. Open it and follow the instructions to verify your email address.

Once your account is created and verified, you can log in using your email address and password.

 

If you encounter any issues during the registration process, you can reach out to customer support for assistance at contact@offstampvapesofficial.com.

In your account settings, look for a section labeled “Address Book” or “Shipping Addresses.” Select the option to edit or update your existing shipping address.

Enter New Shipping Address: Fill in the new shipping address details, including:

  • Street Address
  • City
  • State
  • Zip/Postal Code
  • Country

Save Changes: After entering the new address, make sure to save your changes by clicking on the “Save” or “Update” button.

How do I track the status of my order?


Find Your Order: In the order history section, you will see a list of your recent orders. Locate the order you wish to track.

View Order Details: Click on the specific order to view its details. You should see information about the order status, items purchased, and shipping details.

Track Shipment: If your order has been shipped, there will typically be a tracking number provided along with a link to the carrier’s website. Click on the tracking number or copy and paste it into the carrier’s tracking page to get real-time updates on your shipment status.

Off-Stamp Vape prioritizes the security of your personal and payment information. Generally, websites that handle transactions do not store your full credit card information on their servers to enhance security.

For specific details about how your payment information is handled and stored, you should refer to Off-Stamp Vape’s Privacy Policy, which outlines its practices related to data protection and security.

It appears that the specific page regarding sales tax on Off-Stamp Vape’s website typically charges sales tax based on the shipping destination, in compliance with state and local tax laws. Sales tax will be calculated and displayed during the checkout process before you finalize your purchase.

Add an item to your cart and proceed to checkout. During the checkout process, you’ll be prompted to enter your shipping address, including your country. This will help you see if your country is available in the shipping options.

Whether your items from Off-Stamp Vape will come in one package typically depends on several factors, such as:

If all the items in your order are in stock and ready to ship at the same time, they are more likely to be shipped together in one package.

If you need to swap an item

Returns and Exchanges

To understand the return policy, you can refer to the following general guidelines:

  1. Most items are eligible for return within a specified period, typically 14 days from the date of delivery. Items must be in new, unused condition and in their original packaging.
  2. Refunds are usually processed back to the original payment method once the returned items are received and inspected. The refund amount may exclude shipping charges and any restocking fees that might apply.
  3. If you receive a damaged or defective item, you should contact customer support immediately. They will provide instructions on how to return the item and may offer a replacement or refund.

If you received the wrong item from  Off-Stamp Vape, follow these steps to resolve the issue:

1. Contact Customer Support. You can email them at contact@off-stampvape.com. Provide details about your order, including your order number, a description of the incorrect item received, and any relevant photos if possible.

2. Await Instructions. The customer support team will guide you on the next steps. They may ask you to return the incorrect item and will typically provide a Return Merchandise Authorization (RMA) number along with return instructions.

3. Return the Wrong Item. Follow the instructions provided by customer support to return the incorrect item. Make sure to include the RMA number in your package to ensure proper processing.

4. Receive the Correct Item. Once the incorrect item is received and processed by Off-Stamp Vape, they will usually send out the correct item to you. In some cases, they might expedite shipping for the correct item to make up for the inconvenience.

5. Keep Records. Save all correspondence with customer support and keep track of your return shipment with a tracking number if possible.

If you received the damaged item Off-Stamp Vape, follow these steps to resolve the issue:

1. Contact Customer Support. You can email them at contact@off-stampvape.com. Provide details about your order, including your order number, a description of the incorrect item received, and any relevant photos if possible.

2. Await Instructions. The customer support team will guide you on the next steps. They may ask you to return the incorrect item and will typically provide a Return Merchandise Authorization (RMA) number along with return instructions.

3. Return the Damage Item. Follow the instructions provided by customer support to return the damaged item. Make sure to include the RMA number in your package to ensure proper processing.

4. Receive the Correct Item. Once the damaged item is received and processed by Off-Stamp Vape, they will usually send out the correct item to you. In some cases, they might expedite shipping for the correct item to make up for the inconvenience.

5. Keep Records. Save all correspondence with customer support and keep track of your return shipment with a tracking number if possible.

Changing or canceling an order after it has been submitted depends on Off Stamp Vape’s specific policies and the status of your order. Generally, here’s what you should do:

1. Contact Customer Support Immediately

2. If your order has not yet been processed or shipped, there’s a higher chance that the customer support team can accommodate your request. If the order has already been shipped, cancellation might not be possible, but they can guide you through the return process once you receive the items.

3. The customer support team will provide specific instructions based on the status of your order. They may process the changes or cancellations directly or offer alternatives if the order is already in transit.

4. Be aware of any potential restocking fees or cancellation charges that might apply, especially if your order has reached an advanced stage of processing.

Unfortunately, Off Stamp Vape does not currently offer pre-orders for items that are sold out.