Common queries answered
Frequently asked Questions
The shipping and delivery timeline for orders from offstampvapesofficial.com can vary based on several factors, including the state and distance from their fulfillment center. Here is a general breakdown of the process:
- Order Processing Time: Typically takes 1-3 business days to prepare your order for shipping.
- Shipping Time: Once shipped, it generally takes 5-7 days for the package to be handed over to the delivery carrier.
- Delivery Time: After the carrier receives the package, delivery can take anywhere from 2-15 days, depending on various factors such as location and availability of a 21+ adult to sign for the package.
To understand the return policy, you can refer to the following general guidelines:
- Most items are eligible for return within a specified period, typically 14 days from the date of delivery. Items must be in new, unused condition and in their original packaging.
- Refunds are usually processed back to the original payment method once the returned items are received and inspected. The refund amount may exclude shipping charges and any restocking fees that might apply.
- If you receive a damaged or defective item, you should contact customer support immediately. They will provide.
In your account settings, look for a section labeled “Address Book” or “Shipping Addresses.” Select the option to edit or update your existing shipping address.
Enter New Shipping Address: Fill in the new shipping address details, including:
- Street Address
- City
- State
- Zip/Postal Code
- Country
Save Changes: After entering the new address, make sure to save your changes by clicking on the “Save” or “Update” button.
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Find Your Order: In the order history section, you will see a list of your recent orders. Locate the order you wish to track.
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View Order Details: Click on the specific order to view its details. You should see information about the order status, items purchased, and shipping details.
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Track Shipment: If your order has been shipped, there will typically be a tracking number provided along with a link to the carrier’s website. Click on the tracking number or copy and paste it into the carrier’s tracking page to get real-time updates on your shipment status.
If you have any questions, you can contact us: contact@offstampvapesofficial.com
Whether your items from Off-Stamp Vape will come in one package typically depends on several factors, such as:
If all the items in your order are in stock and ready to ship at the same time, they are more likely to be shipped together in one package.